The Customer-driven Company

The Customer-driven Company

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An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service.This acclaimed book distills The Forum Corporationa#39;s 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ...


Title:The Customer-driven Company
Author: Richard C. Whiteley
Publisher:Basic Books - 1993
ISBN-13:

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